Phone systems & carriers
Twilio and similar carriers, with your existing business line forwarded or ported over.
AI voice and call automation
Answer every call without asking your team to stop working.
We build AI receptionists and voice agents that answer routine calls, collect the right information, schedule the next step, update your systems, and hand urgent or sensitive conversations to a person.
Human escalation by designCall recording and consent configured to your requirements
Approved scripts and knowledge onlyFull ownership and documentation
The problem
Every call your team can't answer is a call your competitor answers instead.
The phone rings during appointments, on job sites, in meetings, and after hours, and someone has to choose between the call and the person standing in front of them. The information collected depends on who happens to pick up. After-hours callers reach voicemail that often isn't checked until the next business day. None of that is a staffing problem you can hire your way out of. It's a coverage problem.
- Calls ring through during appointments, procedures, job sites, and meetings, and go unanswered.
- Nights, weekends, and holidays reach voicemail that may not be checked until the next business day.
- What gets captured depends on who answers: some callers get a full intake, others get a promised callback that slips.
- Callers who reach voicemail or a bad transfer often just call the next business on their list.
What it costs to leave as is
The routine calls don't stop. They just stop being answered well.
A missed appointment reminder becomes a no-show. A caller who couldn't get through tries the next business before your team calls back. A lead goes cold overnight because nobody picked up. Notes about what a caller actually said live in someone's memory instead of your CRM, so the next person who talks to that caller starts from zero. None of this shows up as one dramatic event. It shows up as a slow, steady leak in appointments kept, leads converted, and time your front desk spends on the phone instead of the person in the room.
Systems we install
A single voice agent, and the system around it.
We build systems for workflows such as:
After-hours handling
Calls answered nights, weekends, and holidays, instead of routed to voicemail.
Missed-call recovery
Any call that goes unanswered triggers an automatic text or callback attempt.
Caller qualification
Routine questions answered from approved knowledge. Urgent or sensitive callers routed to a person immediately.
Appointment scheduling
Callers book directly against your real calendar, with confirmation, no back-and-forth.
Intake collection
Name, contact details, reason for the call, and the other fields you require, captured consistently every time.
Call summaries
Every call ends with a written summary of what was said and what happens next, not a sticky note.
CRM updates
Contact records, notes, and next steps written into the CRM or system of record you already use.
Routing and escalation
Calls that need a person reach the right person, with the caller's context already attached.
Follow-up by text or email
Confirmations, reminders, and next-step messages sent automatically after the call ends.
Representative workflow
One call, handled start to finish.
A representative workflow is a caller reaching your office after hours, getting rescheduled and answered without waiting on hold, and a call that turns urgent being handed to a person immediately, with full context attached.
Business line
AI Voice Agent
On call
Caller
Hi, I need to reschedule my 2:00 PM appointment tomorrow.
AI Voice Agent
I can help with that. Your 2:00 PM Thursday is now moved to 4:30 PM Thursday. You'll get a text confirmation shortly.
Live lookup · Calendar
Caller
Thanks. What are your hours on Saturdays?
AI Voice Agent
We're open Saturdays from 9:00 AM to 1:00 PM.
Source: Approved script · Hours & Location
Caller
Actually, this is urgent. I need to speak with someone right now.
Escalated to a human
Handed to front desk, on-call staff notified
Urgent intent detected. The agent did not attempt to resolve it. It handed off immediately with the caller's information attached.
CallerReturning contact · number on file
ReasonFlagged urgent, details not disclosed to agent
CallbackCaller's number captured for immediate return call
RecordingPer your configured consent settings
Governance
The agent knows what it is allowed to do.
Guardrails are built in from the start, not bolted on after something goes wrong.
Human escalation by design
Any call flagged urgent, sensitive, or outside approved scope is routed to a person, with context attached.
Call recording and consent
Configured to your requirements and to the recording and consent rules that apply in your state and industry.
Approved scripts and knowledge only
The agent answers from your approved scripts and knowledge base. It does not improvise policy, pricing, or advice.
What it will never do. The agent does not replace emergency services, does not provide
licensed legal, medical, or financial advice, and does not make regulated decisions on your behalf.
Those calls are identified and handed to a person. Every action the agent takes, and every escalation,
is logged in an audit trail so you can review what was said and what happened next.
Integrations
It works with the phone system and tools you already run.
Wired into your real stack, not a walled garden.
Scheduling
Calendly, Acuity, and industry practice-management or field-service calendars.
CRM & systems of record
HubSpot, Salesforce, Clio, Jane, ServiceTitan, and comparable systems, updated automatically.
Text & email follow-up
SMS and email confirmations, reminders, and next-step messages sent after the call.
Knowledge & scripts
Your approved FAQs, policies, and call scripts: the only source the agent answers from.
Call analytics
Call volume, outcomes, escalation rate, and summaries in one place.
Data-source access is scoped to what each integration needs. Recording and transcript storage follow your configured retention and consent rules.
What you get
A single owned system, and the documentation around it.
Custom AI receptionist / voice agent
Deployed on your business line, in your approved voice and scripts.
Every call answered, day or night
Routing & escalation logic
Clear rules for what the agent handles and what it hands off, with a summary attached.
Your team picks up already briefed
Scheduling integration
Callers book directly against your real calendar, confirmed automatically.
Fewer no-shows, fewer callbacks
CRM / system-of-record integration
Contact records, notes, and next steps written where your team already looks.
A real system of record, not a floating log
Call summaries & analytics dashboard
Volume, outcomes, escalation rate, and every call's summary in one place.
Your call activity, measured in your numbers
Runbook & team training
A source-of-truth doc, a runbook, and a session on reviewing escalations and updating scripts.
Your team runs it with confidence
Implementation
From your call scripts to a live line.
Final scope depends on systems, data, risk, and access.
1
We learn your calls
We map your call types, escalation rules, scripts, and the systems the agent needs to read from and write to.
2
We wire it into your tools
Phone system, scheduling calendar, CRM, and text or email follow-up, connected to your approved scripts.
3
We test it against real scenarios
Routine calls and escalation scenarios are run through before the agent ever answers a live call.
4
It goes live, monitored
Escalation rules and consent settings are active from day one, with a person watching the first calls.
5
We tune it monthly
New call types, script updates, and coverage changes are reviewed and applied on an ongoing basis.
We target the first production system within 30 days after scope, access, and data requirements are confirmed.
Pricing path
Start with a conversation, not a contract.
Final scope depends on systems, data, risk, and access.
1
Free 15-Minute Discovery Call
We learn your call volume and workflows and tell you honestly whether this pencils out.
Book the call →2
$1,500 Money Leak Assessment
Maps your call volume and workflows, and credits 100% toward the build if you move forward.
Explore the assessment →3
$10,000–$25,000 AI Operations Accelerator
The voice agent and connected systems scoped, built, and deployed on your phone line.
See the Accelerator →4
AI Performance Partnership
Ongoing monitoring, tuning, and governance once the system is live.
See the Partnership →
Where this fits
Built for high call volume, and for calls that need care.
The same guardrails apply everywhere. What changes is the scripts, the escalation rules, and the systems it writes to.
Law firms
Intake qualification, appointment scheduling, and routing calls that need an attorney.
Explore for law firms →Healthcare
Appointment scheduling, after-hours coverage, and routing anything urgent or clinical to a person.
Explore for healthcare →Home services
Job intake, scheduling, and missed-call recovery for calls that come in on the job site.
Explore for home services →Real estate
Showing requests, buyer and seller intake, and routing calls that need an agent's judgment.
Explore for real estate →Insurance agencies
Quote intake, service request routing, and calls that need a licensed producer, handed off cleanly.
Explore for insurance agencies →
FAQ
The questions owners actually ask.
Can the agent handle emergencies, or give legal or medical advice?
No. The agent is built to recognize emergency, urgent, or high-stakes calls and hand them to a person immediately. It does not attempt to resolve emergencies, does not provide licensed legal, medical, or financial advice, and does not make regulated decisions on your behalf. Those calls are identified and escalated, not answered by the agent.
Is call recording legal, and how is consent handled?
Call recording and consent are configured to your requirements and to the rules that apply in your state and industry. We confirm the exact recording and consent approach with you during discovery, before anything goes live on a real phone line.
What happens when the agent can't help, or the caller wants a person?
It routes the call to a person, with a written summary and the caller's information already attached, so your team is not starting from zero. The agent only answers from approved scripts and knowledge. If a call falls outside that scope, it hands off instead of guessing.
Who owns the recordings, transcripts, and system?
You do. Your call recordings, transcripts, configuration, and the system itself belong to you. Key's Touch builds, operates, and maintains it. If we ever part ways, you keep your data and documentation.
What does it cost?
Every build is scoped to your call volume and workflows after a short discovery. Final scope depends on systems, data, risk, and access. The $1,500 Money Leak Assessment maps your calls and credits 100% toward the build if you move forward.
Stop losing calls to voicemail.
Book a free 15-minute Discovery Call. We'll look at your call volume, tell you honestly whether this pencils out, and outline next steps. No pitch, no obligation.
Book a Free 15-Minute Discovery Call →