Privacy policy

Effective Date: March 29, 2026  |  Last Updated: July 6, 2026

Key's Touch LLC, a Mississippi limited liability company ("Key's Touch," "we," "us," or "our"), operates the website keystouch.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information we collect

Information you provide directly:

  • Contact form submissions: name, email address, company name, and message content
  • Chat widget: name, email address, and message content when you request to speak with a team member
  • Guide downloads: email address when you request a downloadable resource
  • Calendly bookings: name, email, and scheduling details (processed by Calendly; see their privacy policy)

Information collected automatically:

  • Usage data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages, collected through Google Tag Manager and Google Analytics
  • Cookies and tracking technologies: We use cookies and similar technologies as described in our cookie consent banner (managed by Ketch)
  • Embedded content: Pages with embedded videos (Loom) or scheduling widgets (Calendly) may set cookies from those providers when you interact with them

Information from other sources:

  • Business contact information: For business-to-business outreach, we may obtain professional contact details (name, business email, job title, company) from publicly available sources and licensed business contact databases. If we contact you this way, every message includes a way to opt out, and we honor opt-outs promptly.

Information from client engagements:

  • When we build or operate systems for consulting clients, we may process business data on the client's behalf and under the client's instructions. That data is governed by our agreement with the client, not this policy. We do not use client engagement data for our own marketing.

2. How we use your information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Schedule and conduct consultations and audits
  • Send you requested resources (guides, case studies)
  • Improve our website, services, and user experience
  • Marketing communications: For consumers, we send marketing communications only with your consent. For business contacts obtained from the sources described in Section 1, we may send business-to-business outreach without prior consent; every message includes an opt-out, and we honor opt-outs promptly. You can opt out at any time.
  • Comply with legal obligations

3. How we share your information

We do not sell your personal information. We may share your information with:

  • Service providers: Formspree (form processing), Calendly (scheduling), GitHub Pages (hosting), Ketch (consent management), Google (Tag Manager and Analytics), Loom (embedded video), and sales engagement platforms we use to manage business-to-business outreach
  • Legal requirements: When required by law, regulation, or legal process
  • Business transfers: In connection with a merger, acquisition, or sale of assets

4. Data retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions and chat messages are retained for up to 24 months. Business contact records used for outreach are retained while relevant to our services; if you opt out, we keep only what is needed to honor the opt-out. You may request deletion at any time.

5. Your rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-out: Opt out of marketing communications at any time
  • Data portability: Request your data in a portable format

6. Your California privacy rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose
  • Request deletion of your personal information
  • Opt out of the sale or sharing of your personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at sales@keystouch.com.

6a. Other US state privacy rights

Residents of Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws may have similar rights to access, correct, delete, and obtain a copy of their personal information, and to opt out of targeted advertising. We extend the rights described in Section 5 to all US residents regardless of state. To exercise them, contact us at sales@keystouch.com. If we decline a request, you may appeal by replying to our decision and we will respond within the time required by your state's law.

7. Cookies and tracking

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through our consent banner (powered by Ketch) or through your browser settings.

8. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

9. Data security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Children's privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.

12. Contact us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Key's Touch
Email: sales@keystouch.com
Website: keystouch.com