Continuous monitoring & health
Uptime, error rates, latency, API failures, cost-per-run, and response quality, watched with alerting wired to Key, plus a live health dashboard you can open any time.
We catch problems before you do
The AI Performance Partnership
Keep your AI systems running,
and improving every month.
We built your AI: the support agent, the follow-up engine, the intake and doc processing. The Performance Partnership keeps it monitored, tuned, and getting better every month, plus a brand-new automation every quarter. One accountable engineer. No ticket queue.
15-minute callYou own the systemsNo lock-in
The problem
Your AI doesn't stay great on its own.
A custom AI system isn't software you install once and forget. It sits between your tools, your data, and your customers, and all three keep moving. Left alone, an AI agent quietly drifts: answering fewer questions correctly, missing new products, falling behind a model deprecation. You usually don't find out until a customer complains or a deal slips, and by then it's been costing you for weeks.
- Models get deprecated and re-priced, so prompts tuned for one version underperform on the next.
- Your tools push breaking changes and integrations silently fail.
- New customer questions arrive that the agent was never set up to handle.
- Your knowledge base goes stale as the business moves on.
Who it's for
For companies that already run AI they depend on.
If you've already shipped at least one production AI system, through our AI Operations Accelerator or another build, and now rely on it enough that drift or downtime costs real money, this is the standing relationship that keeps it performing.
You have AI live
A support agent, sales follow-up, intake, document processing, or a knowledge assistant, running and touching revenue or customer experience.
No in-house AI engineer
Nobody on your team owns monitoring, prompt tuning, model migration, or coverage expansion, and you'd rather not manage a contractor by the hour.
You want an outcome
You'd rather buy “keep it performing and improving” from one accountable operator than file tickets into a queue.
Haven't shipped an AI system yet? Start with the
AI Operations Accelerator,
our 30-day build, then fold it into the Partnership. This page is for what comes after the build.
What's included
An operator on the other end, not a support queue.
Every tier includes the following. Depth, volume, and cadence scale by tier.
Performance tuning
Monthly review of real transcripts and outputs. Prompt, retrieval, routing, and guardrail changes based on what actually happened, with regression checks so fixes don't break other things.
Your numbers climb, not drift
Model & prompt upkeep
We track deprecations, new releases, and price changes across providers, and migrate you to a better or cheaper model when it's a net win, then re-tune and test it.
Never caught out by a deprecation
Coverage that grows with you
New questions, document types, or request patterns get added (new intents, routing branches, extraction fields, and knowledge), so coverage widens instead of freezing at launch.
The AI keeps up with the business
A new automation every quarter
Each quarter we scope and ship one net-new automation from a shared roadmap: a new workflow, integration, or agent skill. (Growth+, scaled by tier.)
Leverage that compounds
Reporting & QBRs
A plain-English monthly report (what moved, what we changed, what it's worth), plus a Quarterly Business Review covering trends, ROI, and the next quarter's roadmap.
You always know what you're paying for
Direct line to Key · defined SLAs by severity · same-day P1 response · infra billed at cost, not marked up
The payoff
What an operator changes.
- Performance that climbs. Tuned against real usage every month, not frozen at handoff.
- Fewer surprises. Monitoring and alerting catch issues before customers do.
- Always current. Model deprecations and tool changes handled for you.
- Coverage that widens. New questions and documents get added as they appear.
- New leverage each quarter. A fresh automation from a shared roadmap.
- You still own it. Your code, your accounts; we operate it, no lock-in.
Illustrative: a support agent deflecting 40% of tickets at handoff, tuned against real
transcripts, can reach 60%+ over a few months. On 2,000 tickets/mo, an extra
~400 deflected at a loaded $5–8 each is ~$2,000–3,200/mo
recovered. Actual results vary by system, volume, and data.
The monthly cadence
A fixed loop, every month. You always know what's coming.
Measure → find the biggest gap → fix it → verify the lift → report.
1
Measure & diagnose · week 1
Pull the month's telemetry and outcomes, read real transcripts, tag failures, and pick the single biggest gap to fix.
2
Tune & expand · week 2
Implement the priority fix, expand coverage for what showed up, and run regression checks so nothing that worked before breaks.
3
Verify & ship · week 3
Measure the lift against baseline, keep what won, and progress the quarter's new automation.
4
Report & plan · week 4
Send the monthly performance report, refresh the roadmap, and confirm next month's priority. QBR on the last month of each quarter.
Always-on: monitoring and alerting run 24/7, and incidents are handled per your SLA regardless of where they fall in the cycle.
Tiers & pricing
Priced on keeping revenue-touching AI performing.
Monthly retainers, not hourly. Infrastructure and API usage is billed as a transparent pass-through at cost.
Standard
Scoped after implementation
For 1–2 live systems at steady volume.
- Up to 2 delivered systems covered
- Standard health monitoring + alerting
- Monthly optimization cycle
- Coverage expansion, standard volume
- 1 minor automation per quarter
- Monthly performance report
- Shared email/Slack support · same-day P1 response
Most popular
Growth
Scoped after implementation
For multiple systems and active growth.
- Up to 5 systems covered
- Full health + cost monitoring
- Deeper monthly optimization cycle
- Higher-volume coverage expansion
- 1 larger automation per quarter
- Monthly report + Quarterly Business Review
- Priority shared channel · tighter SLA (4-hr P1 response)
Enterprise
Custom · scoped after implementation
For mission-critical AI at volume, across departments.
- Unlimited systems / whole AI estate
- Custom dashboards & SLOs
- Bi-weekly + on-demand optimization
- Continuous roadmap, multiple automations/quarter
- Monthly + QBR + executive readout
- Dedicated channel + named backup
- 24/7 P1 coverage · 1-hr response
3-month initial term, then month-to-month with 30-day cancellation. Annual prepay: 12 months for the price of 10. Infrastructure and API costs billed at cost with capped alerts. Net-new full builds are quoted separately or routed to the Accelerator.
FAQ
The questions owners actually ask.
Why pay monthly if the system already works?
Because “works” is a snapshot, not a state. Models get deprecated and re-priced, your tools ship breaking changes, your knowledge goes stale, and new customer questions arrive constantly. Without an operator, an AI agent quietly degrades, and you don't see it until it costs you. The Partnership keeps it performing and makes it better every month, with the numbers in your monthly report.
What if nothing breaks one month?
Then that month goes entirely into making it better: tuning against real usage, expanding coverage, migrating to a cheaper or stronger model, and progressing your quarterly automation. “Nothing broke” is when the compounding happens. You still get the monthly report showing exactly what moved.
Can we cancel?
Yes. After a 3-month initial term (so the optimization cycle can prove itself), it's month-to-month with 30 days' notice. Because you own the system, cancelling doesn't strand you. We hand off configs, prompts, credentials, and a runbook. No lock-in.
Isn't this just support hours?
No. Support is reactive: you call when it breaks. This is proactive ownership: monitoring, a monthly optimization cycle, model upkeep, coverage expansion, and a new automation each quarter. You're buying an outcome, not a block of time.
Who actually does the work?
Key, the engineer who builds these systems. You're not handed to a junior queue. Enterprise adds a named backup for coverage.
What about hosting and API costs?
Billed as transparent pass-through at cost, with alert caps so there are no surprises. The retainer is for the engineering and operation, not a marked-up infrastructure bill.
Who is this for?
US-based companies that already have at least one production AI system live, from our AI Operations Accelerator or another build, and depend on it enough that drift or downtime costs real money. If you haven't shipped an AI system yet, start with the Accelerator.
Book a fit call
Let's look at what you have live.
A few quick questions so the fit call is sharp from minute one. Takes about 90 seconds.
Pick a time. That's it.
Choose a 15-minute slot. We'll look at what you have live, where it's drifting, and what the first 90 days of the Partnership would move.
15 minZoomYou'll talk to Key directly
It sounds like you may not have a production AI system live yet. The Partnership starts after a build, so the right first step is the AI Operations Accelerator, our 30-day build. Once a system is live, it folds straight into the Partnership.
You already own the AI. Let's make it a compounding advantage.
Book a 15-minute fit call. We'll look at what you have live, where it's drifting, and what the first 90 days of the Partnership would move: monitored, tuned, and improving every month, with a new automation every quarter. You own the systems; we operate them.
Book a fit call →