We built your AI: the support agent, the follow-up engine, the intake and doc processing. The Performance Partnership keeps it monitored, tuned, and getting better every month, with defined improvement capacity each quarter. One accountable engineer. No ticket queue.
See this workflow in the Demo Lab →
A custom AI system isn't software you install once and forget. It sits between your tools, your data, and your customers, and all three keep moving. Left alone, an AI agent quietly drifts: answering fewer questions correctly, missing new products, falling behind a model deprecation. You usually don't find out until a customer complains or a deal slips, and by then it's been costing you for weeks.
If you've already shipped at least one production AI system, through our AI Operations Accelerator or another build, and now rely on it enough that drift or downtime costs real money, this is the standing relationship that keeps it performing.
A support agent, sales follow-up, intake, document processing, or a knowledge assistant, running and touching revenue or customer experience.
Nobody on your team owns monitoring, prompt tuning, model migration, or coverage expansion, and you'd rather not manage a contractor by the hour.
You'd rather buy “keep it performing and improving” from one accountable operator than file tickets into a queue.
Every tier includes the following. Depth, volume, and cadence scale by tier.
Uptime, error rates, latency, API failures, cost-per-run, and response quality, watched with alerting wired to Key, plus a live health dashboard you can open any time.
Monitoring and alerts help identify failures, drift, and cost changes earlier
Monthly review of real transcripts and outputs. Prompt, retrieval, routing, and guardrail changes based on what actually happened, with regression checks so fixes don't break other things.
Your numbers climb, not drift
We track deprecations, new releases, and price changes across providers, and migrate you to a better or cheaper model when it's a net win, then re-tune and test it.
Never caught out by a deprecation
New questions, document types, or request patterns get added (new intents, routing branches, extraction fields, and knowledge), so coverage widens instead of freezing at launch.
The AI keeps up with the business
Each quarter's capacity may include new workflow branches, additional intents, extraction fields, integrations, or a separately scoped automation, from a shared roadmap. Scope scales by tier.
Leverage that compounds
A plain-English monthly report (what moved, what we changed, what it's worth), plus a Quarterly Business Review covering trends, ROI, and the next quarter's roadmap.
You always know what you're paying for
Direct line to Key · defined SLAs by severity · same-day P1 response · infra billed at cost, not marked up
Measure → find the biggest gap → fix it → verify the lift → report.
Pull the month's telemetry and outcomes, read real transcripts, tag failures, and pick the single biggest gap to fix.
Implement the priority fix, expand coverage for what showed up, and run regression checks so nothing that worked before breaks.
Measure the lift against baseline, keep what won, and progress the quarter's new automation.
Send the monthly performance report, refresh the roadmap, and confirm next month's priority. QBR on the last month of each quarter.
Beyond the monitoring and tuning already described, the following stay in place for as long as the Partnership runs.
Every tier of the Partnership includes the following by default. Depth and cadence scale by tier; specifics are confirmed in your proposal.
Monthly retainers, not hourly. Infrastructure and API usage is billed as a transparent pass-through at cost.
For 1–2 live systems at steady volume.
For multiple systems and active growth.
For mission-critical AI at volume, across departments.
3-month initial term, then month-to-month with 30-day cancellation. Annual prepay: 12 months for the price of 10. Infrastructure and API costs billed at cost with capped alerts. Net-new full builds are quoted separately or routed to the Accelerator.
Because “works” is a snapshot, not a state. Models get deprecated and re-priced, your tools ship breaking changes, your knowledge goes stale, and new customer questions arrive constantly. Without an operator, an AI agent quietly degrades, and you don't see it until it costs you. The Partnership keeps it performing and makes it better every month, with the numbers in your monthly report.
Then that month goes entirely into making it better: tuning against real usage, expanding coverage, migrating to a cheaper or stronger model, and progressing the quarter's defined improvement work. “Nothing broke” is when the compounding happens. You still get the monthly report showing exactly what moved.
Yes. After a 3-month initial term (so the optimization cycle can prove itself), it's month-to-month with 30 days' notice. Because you own the system, cancelling doesn't strand you. We hand off configs, prompts, credentials, and a runbook. No lock-in.
No. Support is reactive: you call when it breaks. This is proactive ownership: monitoring, a monthly optimization cycle, model upkeep, coverage expansion, and defined improvement capacity each quarter. You're buying an outcome, not a block of time.
Key, the engineer who builds these systems. You're not handed to a junior queue. Enterprise adds a named backup for coverage.
Billed as transparent pass-through at cost, with alert caps so there are no surprises. The retainer is for the engineering and operation, not a marked-up infrastructure bill.
US-based companies that already have at least one production AI system live, from our AI Operations Accelerator or another build, and depend on it enough that drift or downtime costs real money. If you haven't shipped an AI system yet, start with the Accelerator.
A few quick questions so your Discovery Call is sharp from minute one. Takes about 90 seconds.
Choose a 15-minute slot. We'll look at what you have live, where it's drifting, and what the first 90 days of the Partnership would move.
15 minZoomYou'll talk to Key directly
It sounds like you may not have a production AI system live yet. The Partnership starts after a build, so the right first step is the AI Operations Accelerator, our 30-day build. Once a system is live, it folds straight into the Partnership.
Book a 15-minute Discovery Call. We'll look at what you have live, where it's drifting, and what the first 90 days of the Partnership would move: monitored, tuned, and improving every month, with defined improvement capacity each quarter. You own the systems; we operate them.
Book a Free 15-Minute Discovery Call →