Privacy Policy

Effective Date: March 29, 2026 | Last Updated: March 29, 2026

Key's Touch ("we," "us," or "our") operates the website keystouch.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information you provide directly:

Contact form submissions: name, email address, company name, and message content
Chat widget: name, email address, and message content when you request to speak with a team member
Guide downloads: email address when you request a downloadable resource
Calendly bookings: name, email, and scheduling details (processed by Calendly — see their privacy policy)

Information collected automatically:

Usage data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages
Cookies and tracking technologies: We use cookies and similar technologies as described in our cookie consent banner (managed by Ketch)

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Schedule and conduct consultations and audits
Send you requested resources (guides, case studies)
Improve our website, services, and user experience
Send marketing communications (only with your consent; you can opt out at any time)
Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers: Formspree (form processing), Calendly (scheduling), GitHub Pages (hosting), Ketch (consent management), and analytics providers
Legal requirements: When required by law, regulation, or legal process
Business transfers: In connection with a merger, acquisition, or sale of assets

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions and chat messages are retained for up to 24 months. You may request deletion at any time.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Opt-out: Opt out of marketing communications at any time
Data portability: Request your data in a portable format

6. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose
Request deletion of your personal information
Opt out of the sale or sharing of your personal information (we do not sell personal information)
Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at key@keystouch.com.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through our consent banner (powered by Ketch) or through your browser settings. For more details, see the cookie preferences available via the consent banner on our site.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Key's Touch
Email: key@keystouch.com
Website: keystouch.com